Q. Do
I have to cancel my membership? How to cancel my recurring membership?
A.
If you wish to cancel your membership, please let us know about this
only if it is recurring membership, i.e. if
your credit card is being charged every month to prolong your membership
automatically (please check confirmation e-mail that you've got from
Billing). You can cancel rebilling before the check-point. It is possible
to cancel rebilling only before the
day it will be charged (once canceled, it can
not be reactivated anymore).
If your membership is non recurring,
it will be automatically expired by the end of the purchased period
of time and you won't be rebilled, so you don't need to cancel it.
Q.
I have signed up but my computer
crashed right after that / I have never received an e-mail from you
/ I've lost all my membership information and I can't get into the
site.
A. To
retrieve your password, please send
us inquire using same e-mail
address that you've used for sign up. In your e-mail you should specify
your transaction number and your Full Name as it appears on your Credit
Card.
Q.
I am sure I enter the correct login/password
combination but I still can't get into the site.
A.
Please note that usernames and passwords are case sensitive, it means
that PaSsWoRd and PASSWORD are different. Please check that you enter
them exactly as they appear on your signup email or copy
and paste it into the authentication window
using CTRL-C to copy and CTR-V to paste.
If nothing helps, please contact us providing
us by e-mail
with your login and password as it appears in your sign up e-mail.
Q.
My password worked yesterday but
today it doesn't. What should I do?
A. Probably
your membership has expired. Please, sign up again. Another possible
reason is that your password was banned by automate password
control system. This system blocks any password that
has being used at least twice by any person
apart from the the one who have paid for access.
Also,
your membership can be VOIDED by Billing if you supplied
incorrect or incomplete personal information such
as zip-code, address or phone number. Also your purchase will be voided
if your mailbox reports that your mail cannot be delivered to you
because of wrong e-mail address or because your mailbox is full.
If
you are sure your membership is active, please contact
us.
Q. I
don't have a credit card, but I still want to join your site. What
should I do?
A. Please
review our Join Page for extra options.
Q. While
trying to sign-up I received the message "Declined". Why?
A. Probably,
your credit card limit has been exceeded or your card has being blacklisted
because you've made charge backs before or you misspelled your CVV2
code or your zip-code or address. Please use another card or try again
later.
Q.
Can I write you in spanish, french,
german, italian, japan etc?
A. Please,
use english for communication. You can translate your message here:
1. Langue française
2. Deutsche Sprache
3.
Lingua Italiana
Q.
I've looked through the information
above, but I still have a question. Can you help?
A. In
this case please mail
us. Please don't send the same message twice, unless you haven't
got a response in 24 hours. Duplicate messages take much longer to
verify and process. Please provide us with your login
and password as in your sign up email or it will be
much difficult task for us to help you.
